Rommel in Delmarva- Zac did an excellent job matching me up to a bike. He took the time to understand my needs and was able to guide me into a great selection that I am extremely happy with. The only negative feedback would be towards HD in general. The parts / labor / accessories in general are severely overpriced and they are really pricing themselves out of the game!Other than that it was an excellent experience. Everyone in all areas were exceptionally nice.

Recently bought a 2015 Harley Davidson Tri-glide. They were negotiable and fair with the pricing. I was very impressed with the honesty and fairness. They made me feel like a part of their family. I would definitely recommend anyone to go there for buying to parts & service, from the Sales Manager to Service Dept.

Thanks to everyonr,

Rocky Ibex, Sr.

Beginning this past summer I started to work with Zac Rowe at Delmarva Rommel Harley-Davidson. I was looking to purchase a Fat Boy and overtime one came into the dealership he would call me and let me know. Then the new 2018 Softails and like many others the new Fat Boy caught my eye. I was told at the dealership by Zac during Bike Week that there was one at the Convention Center and I went to see it. Upon seeing it I knew I wanted one. Finally a new one came into the dealership and Zac called me to let me know. I went in to see it on Oct. 21 and we began to negotiate. It took most of the afternoon and help from Shane, and the general manager Jack. but the final deal was exemplary and I rode away happily on my new Fat Boy. Thank you Zac for all your hard work!

Took my Tri-Glide in to Delmarva for its 5K service and a new tech went over the trike with a magnifying glass and was trying to tell me I had scratches on the trike and wanted to notate it on the service ticket. I called him out on it and he called Trey who has worked there for awhile and he told the new guy that it was not scratches but marks in the simonize from a micro-fiber cloth. I appreciated the help from a guy who knows what he's talking about. As long as Trey is there I'll continue to use them as my dealer.

Rommel HD is the BEST Harley Davidson dealer I have ever had the pleasure to deal with! Every aspect of their company is pleasant and easy to deal with. The staff is friendly, very courteous and willing to explain things you may not understand no matter which department you visit. Service has to be my favorite! They are EXTREMELY concerned about the safety factor of my/your ride and do everything possible to make you feel important and like you matter to them. My all around experience with them is completely off the charts and I highly recommend them to everyone I know and don't know. You can't go wrong with dealing with ANY of the Rommel HD companies!

"My wife and I rode my 2012 Iron 883 from NJ to DE with thoughts of upgrading to a bigger bike. Scott, one of the sales managers put us in touch with Joe Pleasant, one of Rommel's salesman. This was the start of one of the best sales experiences I have ever had. Joe took us around the entire showroom, showed up some bikes that were outside, and even showed us his personal bike, all so we could get a feel for every option available to us. Once we made our decision he took us for a test ride so we could be sure that was the bike we wanted. When we got back from the test ride, after some preliminary paperwork, they bought us lunch and let us relax a bit while Joe took care of the rest. By the time we were finished eating, our paperwork was ready. We did a poker run around to all of the different departments and finished at the finance office to sign all the paperwork. From beginning to end this was by far one of the most fun and relaxing big purchase experiences I have ever had. If you're ever buying a Harley, go to Rommel's in New Castle, and see Joe Pleasant. You will not be dissapointed."

"Joe Pleasant was a pleasure to do Business with,very nice guy and he took good care of us,..Thanks Joe and we will see you soon :)"

"Just bought my first Harley last week from the New Castle store from Joe Pleasant. I shopped around for a little while before coming to Rommels, but as soon as I stepped on the showroom floor I knew this was the place I was going to buy my first Harley from. Everyone is so friendly and helpful. Joe was exceptional, he went above and beyond with helping me out. I would recommend Joe Pleasant and Rommels to everyone."

"Christan in sales and lynn in mortorclothes took excellent care of me and my two young garndsons on a recent shopping spree trip on Monday 4/14/14 , would not go anywhere else!"

"I just wanted a shirt for my brother-in-law and looked at the new bikes for 2014. Joe Pleasant approached me and took the time to know me without any pressure to buy a bike. I told him that I might be looking to trade in my Gold Wing as it was not practical to my riding. Joe followed up several times on some different versions of the FLSTFB over a month's time, still with no pressure to buy. When I told him I would be in to see what we can do, he set up a convenient time and I brought the Gold Wing in for evaluation. Joe was very personal and professional during the whole process and I bought the Fat Boy that day. I have been in sales for twenty years and this is the type of sales I appreciate because Joe values my business and believes that we are partners in the sale and success of my buying a Motorcycle from Rommel. This is my first HD and I drove an hour to Rommel and could have gone to several dealers closer to me. Joe and Rommel have a customer for life."

"I just purchased my first new bike, a 2015 Street Glide Special. My salesman Joe Pleasant was friendly, knowledgeable and not pushy (which for me is important). I couldn't ask for a better experience! I recommend anyone looking to purchase a new or used bike please see Joe, you definitely won't be disappointed. Charlie "

"I bought a 2015 Electra Glide Classic a couple of weeks ago. Christian Maasen did a outstanding job helping me pick the right bike. walking me through the Financing options, and working a great deal. All 5 stars in my book. I highly recommend Christian and team. "

"What a GREAT experience buying my first motorcycle! Doug was by far the best salesman I have ever worked with and was just as excited as I was during the purchase. I enjoyed the entire experience at the Smyrna location. No pressure but plenty of help and assistance. Doc was great to work with and made the process smooth and easy as well. Krisinda and Mackenzie in the retail shop made buying all my needed gear easy and comfortable. They were such a big help in getting me what I really needed and the sizes necessary. Everyone went above and beyond in making my Harley purchase fun, exciting, and something to be proud of. Thanks so much to all of you!"

This is the 3rd bike I bought from Rommel. Every time it has gotten better. Shopped around to other dealers and still Rommel is the best hands down. Thanks

R

"Thanks to Brian my experiance was great, and I got the bike wanted and I felt like I couldn't got better deal anywhere..thank you. Brian in smyrna was great "

Rommel Delmarva Service Department is the best and the service manager is so great.Thank you for a great bunch of people

"I have to say that Bryan McDermott is the man when it comes to buying a Harley. This actually my first time ever buying a Bike through a dealer and I have owned 14 Harley Davidson Motorcycles. I am NOT the type to Bicker with prices and my time is valuable do to I own my own Business. It took 15 Minutes to reach a Deal, That's hard to believe. I would Highly Recommend Bryan and the crew at Rommel Haley Davidson. Thank s again, Larry "

We headed out to Smyrna HD the morning of 12/28/14 to purchase a couple remote batteries for our 2007 Heritage Softtail. We left with a 2015 Street Glide and couldn't be happier. Purchasing our new bike couldn't have been a better experience. John and Doc were a pleasure to do business with. We wanted to buy and had limitations. They wanted to sell and worked hard to get us to a comfortable place financially. I was impressed with the collaboration. If you are interested in a Harley I encourage you to see John and Doc in Smyrna.You will be given all the knowledge and assistance needed to make an awesome buying decision. Happy New Year!

"thank you for inviting us to the VP event Wednesday night, it was awesome, we had a great time !!!"

I just want to give a major THANK YOU to Doug and all the staff at Smyrna Store for helping me with my purchase of my 2010 Heritage They went above and beyond to help me. And I Love my new bike looking forward to working with them with upgrades for the new bike.

"we just had our 10,000 service and we would like to thank everyone that took care of our trike ,,, great service"

"Thank you Joe Pleasant and Rommel HD New Castle. It was time to downsize, Joe got me a fair price on my trade and the 2014 FLSTC was a perfect fit. Joe`s a great guy who works for a great dealership. Thanks again. Ron"

"This was my 2nd purchase from Rommels H-D in New Castle.Im a tough customer,I dealt with Joe Pleasant,very good salesman relaxed atmosphere,even though it took a few days to close the deal,Joe did it,I Think what I liked the most I wasn`t pushed into something I wasn`t ready for,so if your looking for a HD go see Joe very knowledgeable, and helpful, he will take care of you without the everyday salesman hassle.and let you make your own decisions.MM "

"we just had our 5000 mile service done. great work and detailing did an awesome job, thanks"

"I bought my 2014 HD Street Glide from Tom Strope at New Castle HD. He actually worked patiently with me on this deal getting everything perfect. I had a ton of questions, all which he answered (Great Customer Service). I left Rommel HD with a new Street Glide FLHX. What a great bike and a great experience with the folks at Rommel - New Castle. I toured all the departments and met a lot of the friendly people. I would highly recommend them to anyone that wants to purchase an HD. Great job guys!!!!"

"Walked in just to see in person the '14 Forty Eight I had been drooling over online. No intentions of buying my first bike that day, just wanted to get a feel for the bike and show it off in person to my wife as yet another subtle hint. Michelle was awesome! Stood around talking, getting to know us, showing off the bike, etc, but never tried to shove it down our throats. After mentioning we were just in a dreaming stage, hoping one day to own a hog, he offered to run some numbers for us and see if it would be doable. Long story short, we were able to buy my dream first bike!! Super friendly, knowledgeable, and down-to-earth staff. They made the whole experience fun and rememberable. I can safely say that I will be doing all my shopping for parts, accessories, and future bikes through Michelle @ Rommel Harley in Smyrna! Thanks guys!"

"While my intent was to merely ride my '06 Softail in just to look around and possibly get some numbers to consider, Doug and Doc (Smyrna) diligently worked to arrive at the numbers I needed to have and I ended up leaving on my new '14 Ultra Classic. My appreciation to both for their efforts. I REALLY hated to leave my old Gal with them, but her replacement is a fine piece of machinery and we will have lots of time in the future to get to know each other. If you are looking to trade up or purchase new, go see these guys and they will hook you up."

This is the second bike I have purchased from the Smyrna Dealership and would not want to look elsewhere. Everyone we dealt with in each department more than met our expectations and really worked with us to make sure we were satisfied with any and all of our issues. Everyone we talked with really took the time to answer our many questions and made sure the job and sale was done right. A huge thank you to Doug Herrmann for working with us on EVERY need as well as John Morris and of course Doc for assisting us as well. We would not want to go anywhere else for our Harleys! Thank you Again!

"Went to the New Castle store to look at a used Road King that was sent up from Delmarva location. I thought it was great they offered that. I was met by Joe Pleasant who started out by asking what I was looking for. He really went in to finding out what type of riding I would be doing and what bike best suited my needs. I have always been fearsome of dealing with vehicle sales people due to the high-pressure attempts to get you to buy right away. Joe was great and moved more bikes around then needed so I could see them in different light. Once I think I finally picked out the right bike for me, Joe got me set up with a test ride. 3.5 hrs after setting foot into the dealership....I was shaking hands an a deal was done. I could not be happier with the bike and would tell anyone to go take a look and if you want a great experience...Look/Ask for Joe. Thanks again Joe!!!"

"Everything from first walking in the door all the way through to home delivery of my new bike was actually fun and low key. Bryan, my Sales Advisor, and Amy my Customer Rep, were very patient with my multiple novice questions and guided me toward the perfect bike. I felt welcomed into a new world. I could not be more satisfied with the entire experience."

"I can't thank Joe Pleasant enough for helping with the purchase of my new Softail Deluxe! He absolutely loves what he does at Rommel, New Castle Dealership. Joe had the bikes all ready for me to test ride and with different color options. I started to tear up after the test ride, and I knew I had to buy this bike. Joe made it happen and it was the best experience! I feel like I have a new friend too! I highly recommend Joe Pleasant to anyone I meet that are looking for a bike. The tour to all the departments and meeting staff was a bonus. Everyone was very kind. Thank you again for getting me back on a Harley! Big Hugs! Liz"

"Great and friendly service. Bryan McDermott took care of me, a rookie, from start to finish. I bought my first bike and could not be more satisfied with Bryan and the entire dealership. Highly recommend Rommel Smyrna. "

"I have been going into the Smyrna Dealership for over a year checking out all the different types of bikes but not being sure I wanted to trade in my 2009 Fatboy, which I loved riding. I have have always being drawn towards the Street Glide but not sure if I liked it better than the Ultra Glide. After several times Going to this Dealership, I was introduced to Tony Parmegiani, Who by far was one of best salesperson I have every had the opportunity to work with. He was very easy going, no pressure, but very knoweledgable of the Bikes this made it easy for me to make my decision to buy my 20014 Street Glide Special. I really love this bike my dreams come true. I would also like to truly thank the parts and service department for all the new customizations That they did to my newly improved bike. Great job Guys you are the Best. "

awesome experience what a group of people at The Seaford store really great bought a very little hassel love the store would recommend to my friends

Finally back on the road with the help of Joe Pleasant and the finance dept. of the New Castle team. Joe went beyond my expectations in helping me. Without the finance team it wouldn`t have happened. Thanks again guys.

Bought my first Harley from Joe Pleasant at New Castle. The whole expirience was great from the sales staff to parts and service. I would definately recommend rommel hd.

We were travelling by on the way back from Wilmington and decided on a whim to stop and look at what they had in stock. We were greeted by Bryan McDermott who asked us all about what we like and said he had just what we were looking for. Well he was right! We left that night the proud owners of a Dyna Low Rider and we are in love! We had a great time in the dealership with everyone and left totally satisfied! Thanks Brian and Rommel!

I bought my 2005 FLHTCU used from Bryan and the Smyrna location and he was able to make it happen. He and I worked together for 6 months trying to find the right bike for the right price. I was begining to think it wouldn't happen. He kept in touch and eventually put me on the bike that I've been looking for. Great guy and great people to deal with.

Initially I was told by a friend to go check out the dealership in Smyrna. I honestly didn't think of purchasing a bike at the time. Just thought I look around. It all started with a conversation to going for a test ride. After I was hooked. Bryan really helped out. He really helped me out with a great deal. I would highly recommend him if anyone ever wanted to get bike. I walked in with just a thought and rode out with a brand new Night Rod. Thanks again.

"Bryan in the Smyrna store is definitely the guy you want to talk to if you are thinking about buying a bike. He went above and beyond my expectations and I would recommend him to anyone. He is very helpful & knowledgeable - he knows his stuff. I walked in the Smryna dealer just to look around and ended up buying a bike because Bryan offered me a deal that was too good to pass up. 2 thumps up for Bryan & everyone at Rommel in Smyrna, De !!"

The service staff was knowledgeable and helpful. I went to 4 other dealerships and the deals and the service was the best here. I would definitely come back in the future. Thanks Joe Pleasant and Tom Strope

"Walked into the New Castle Store a week before Christmas to by a gift for someone, and walked out with a Beautiful Softail Heritage. Joe Pleasant, Bill, and Harry were able to complete a deal with me which I felt was never reachable in reality. The whole experience was a Dream Come True. The purchase has yet to be left in the past. Joe Pleasant has been in frequent communication with me always checking to insure my happiness with my purchase, and making himself available towards any present or future concerns which I may have. All he's heard from me is positive feedback with regards to my satisfaction. Would I recommend him and his staff to others for a happy purchasing experience? YOU BET!!! "

I bought my first Harley at Rommel HD! The salesman Bryan definitely went to bat for me and got me a great deal! I was treated very well and will be back very soon. SEMPER FI!! BRYAN

"I'm shopping for a bike. I went in to the Smyrna Store with my husband & uncle & met Bryan McDermott. You have 3 different bike owners Harley, Honda & Yamaha. I'm looking to step up from what I presently own & the information/ knowledge he shared with us was Awesome! My husband owns a 2008 Harley Electra Glide Standard & the way the things have changed has his attention & my uncles who owns a Honda Goldwing! The bikes now are more stream line with the front flaring, the detailing on the windshield to push the air up & over, the saddle bags being a 1 touch finger push/open verses 2 hands to get into these bags & the engines are now liquid cooled. Also, at 25 miles per hr. or above when you apply the front brake or foot brake they both apply pressure evenly. My Oh My the changes that have been made! I'm looking for a bike thats not to heavy, want my feet flat on the ground & Bryan listened & says he will keep his eyes open for me for a bike. His Knowledge & Excellent Customer Service has gotten our attention! My uncle is thinking about a new Harley Bryan showed him & hes a Honda Goldwing owner! Customer Service should be sold like any other commodity & if you're not doing customer service then the customer's not getting their moneys worth! Bryan did Customer Service today."

"Big thanks to Rick, Roadie and Tracy for coming together and having the patience and working with me while I tried to decide on what bike I wanted..... I wouldn't have any problems with sending any of my friends there to purchase a bike or for that matter returning there myself to Rommel Delmarva."

"Bought my Heritage softail from NewCastle and Mindy was my salesperson.What a great experience,the staff was awesome and so was the follow up service I had done. I live in Georgetown,De. and went to seaford to get a problem fixed and it was no problem. I have had a lot of checkup calls to see how I was doing and if I needed anything,never had that kind of service before from a dealer. Rommels sets the standard for the other dealers to follow. Thanks everyone,T. Clark"

"I WAS SERIOUSLY SEARCHING FOR A NEW STREET GLIDE TO PURCHASE AND TRADE IN MY MOTORCYCLES ALSO.I STOPPED INTO ROMMEL HD SMYRNA AND SAW THE RIDE I WANTED AND THEN MET BRYAN, A SALESMAN AND FELLOW RIDER WHO UNDERSTOOD EVERYTHING I ASKED. I WAS FLOORED BY THE ENTHUSIASM AND PROFESIONALISM OF THE STAFF ,SPECIFICALY BRIAN,SCOTT IN SALES,MAC IN SERVICE,MARK IN PARTS AND MICHELLE C WHO MADE IT A SIMPLE AND EASY PROCESS.THANKS TO YOU ALL. IF YOUR LOOKING TO BUY NEW OR USED I WOULDNT HESITATE A SECOND TO RECOMMEND THIS CREW AND DEALERSHIP AND I HAVENT EVEN PICKED UP MY NEW RIDE YET."

Bryan was AWESOME!!! We came in just to browse and he showed us a 2010 Heritage Softail. It was love at first sight with such a beautiful bike! One test-drive and we were sold; our '89 Sportster 883 just couldn't compare anymore. Bryan made us such a great deal we couldn't pass it up! We HIGHLY recommend him! The whole team at Smyrna Rommel will make sure you have the best buying experience possible.

"Just wanted to let customers know they are at the best dealership they could ever go to for sales and I know I had the best sales person who was Bryan McDermott. He helped me so much throughout the whole process of the sale. And the dealership is the best, very kind and helpful . They treat you like family. Bryan will always be the best for me anytime I need service I know he will be there. So thank you so much for your service and helping me pick out my bike. Your customer for ever my friend ....Curtis Porter"

"we just had our 1,000 mile service on our 2014 tri-glide. the service was awesome and the detail job was really nice. thanks again everyone in service and detail"

"Brian McDermott made buying my first Harley a great experience. Brian was professional and knowledgable about the bike that I bought. He made buying a bike fun. Brian went out of his way to make my wife and I happy about buying my bike. Greg the sales manager, he was great too. It seemed like he made buying my bike easy. Actually, it was.....Thanks"

Byran McDermott was very nice and helpfull we had a slow start to our sale but at the end he was the only reason I bought from rommels his professionalism and personality won me over I have no doubt he cares about the people he meets

"Bryan McDermott and the staff made it a great buying experience. this is my 3rd bike from Rommel's. No qualms about coming back some day for number 4. Bryan went above and beyond. Great guy and serious about what he does. His major concern is not selling you a bike, but selling you the right bike FOR you."

"My salesman was Bryan Mcdermott in the Smyrna dealership. He was very professional and accommodating to my needs, and happiness. He was able to offer a great deal on an even better HD FXSB. He spent the better part of his afternoon with me, and we actually both left at the same time. Great customer sevice, in being sure you are comfortable and in the know. I will send all who want a HD, that I know, your way. Thanks Bryan!"

"My salesman was Bryan Mcdermott in the Smyrna dealership. He was very professional and accommodating to my needs, and happiness. He was able to offer a great deal on an even better HD FXSB. He spent the better part of his afternoon with me, and we actually both left at the same time. Great customer sevice, in being sure you are comfortable and in the know. I will send all who want a HD, that I know, your way. Thanks Bryan!"

A big thank you to bryan in the symrna dealer ship he hooked me up with the bike i wanted and scored me a great deal on it. thanks man

Bryan McDermott was my salesperson. He was awesome!! Gregg the manager was awesome too! They did whatever they could to make sure I was happy on my trade in and even happier on my new 2013 Road King.

"I called the service department because i had an issue with the rear brakes on my 2012 FXDF, the gentlemen recommended based off of my description that i just get some spry lube and hit a certain spot and that should take care of the issue. Sure enough it did! they could have easily just made me bring it in and possibly cost me money, thank you all very much for educating me and being upfront and not just taking my money!"

I love this dealership. I want to give a special to Mac in the service dept in Smyrna. I had my 2011 Road King serviced there. Mac went out of his way to get the bike back to me in short order. The bike was fully serviced and detailed in 1 day. Mac went far beyond what he should be expected to do. KUDOS to the entire service dept. I will be back for ALL my service.

we would like to thank the service dept. for giving us awesome service.

"Great, great dealership! I only wish it was closer to home."

"What can i say been staying in touch with doc for the past year looking for that perfect bike, the one that that says ya its me now let's ride.I had a 2003 hundred year ann. sportster really didn't want let her go.Man had some fun with her.Any way I stop in to ROMMEL in Smyrna on wenseday night and spoke to Doug he showed me some different bikes, then took me to back to show me the 2008 night train they just took in on trade recently, I couldn't make the commit to buy till my better half seen the bike.He explain to me that several people where interested in the bike in very professional manner witch I thank him for. I was suppose come back on Saturday with my wife to show her the bike, couldn't make it had work. Sunday came so we decided to take ride and go look at showroom,when we got there Doug was off but Doc (the man) was there,he had just gotten done making someone else happy with a purchase,he walk up me and told me he had sold the bike Thursday night the gentlemen took it home and desided he didn't like it so he brought it back and was there now trading up,so if I was still interested it was mine.(if that doesn't say ya it's me now let's ride nothing ever will) or Doc has a magic wand. So needles to say I'm the proud owner of a 2008 night train 96 cubic inches of happynes,6 speed of hold hell on. Thank you Doc your man of your word,and thank you Michelle for making the paper work super quick and painless ( you rock)"

"What can i say been staying in touch with doc for the past year looking for that perfect bike, the one that that says ya its me now let's ride.I had a 2003 hundred year ann. sportster really didn't want let her go.Man had some fun with her.Any way I stop in to ROMMEL in Smyrna on wenseday night and spoke to Doug he showed me some different bikes, then took me to back to show me the 2008 night train they just took in on trade recently, I couldn't make the commit to buy till my better half seen the bike.He explain to me that several people where interested in the bike in very professional manner witch I thank him for. I was suppose come back on Saturday with my wife to show her the bike, couldn't make it had work. Sunday came so we decided to take ride and go look at showroom,when we got there Doug was off but Doc (the man) was there,he had just gotten done making someone else happy with a purchase,he walk up me and told me he had sold the bike Thursday night the gentlemen took it home and desided he didn't like it so he brought it back and was there now trading up,so if I was still interested it was mine.(if that doesn't say ya it's me now let's ride nothing ever will) or Doc has a magic wand. So needles to say I'm the proud owner of a 2008 night train 96 cubic inches of happynes,6 speed of hold hell on. Thank you Doc your man of your word,and thank you Michelle for making the paper work super quick and painless ( you rock)"

"Rommel Harley Davidson of Smyrna made my dream come true. Being fairly new to the motorcycling world, Doc and the team of professionals at Smyrna treated me with respect and dignity. Over the last several months Doc (Purcell) worked dilligently to find the bike that fit my needs and my budget. I was never pressured to buy - Doc and the staff was patient and provided the customer service that will bring me back for years to come. I would recommend the novice rider, and veterans, to visit the Smyrna dealership for their cycling needs - they're the best at what they do! "

"I was not sure that I wanted to up-grade from my '05 RoadKing to a new Street Glide. I was even test driving other baggers, but decided to give H-D one last shot. The combination of a great machine + great sales staff sealed the deal! I came away from my test drive with a brand new Street Glide! The trade-in / sales process was low-stress, and very fair! Doc and Greg made sure that my goals were met, no doubt! I will never hesitate to recommend Rommel or visit the site for future sales, service, or parts! Definitely the customer comes first at Rommel!"

" Hi, we had a legend air-ride installed on our 2010 tri-glide and the service was great. the bike was detailed and looks awesome. thanks "

Had an awesome experience at Smyrna! Went in looking for a 48 and came out with the exact one I wanted. Doc and Scott helped me out a lot. Great experience and friendly staff. Didn't beat around the bush! Go there and they'll get ya on the bike ya want and you'll be riding in no time. Thanks guys!

I bought a new street bob this weekend at the new castle event. Had great buying experience and a great deal. Just have to thank Ashley Painter from rommels for referencing me to come there to buy a bike. Overall just great job from the whole place!!

"Doc sat down with me on Thursday, expecting to choose a Harley to buy. He put me on my first Harley that same day! Michelle was extremely helpful to get my insurance put on the Harley that same say as well. Scott came over and was extremely nice and congratulated me on my new motorcycle. Doc Michelle and Scott are the reason I am a proud owner of my first Harley Davidson. Thanks guys at Rommel Smyrna, you truly are the best"

it was a very nice and pleasant experience and i would tell evertone i know to come deal with doc he is a very kool guy

I am just amazed at the experience I had at Rommels Harley Davidson (Smyrna). From Doc the salesman to Scotty the manager and Michelle the finance expert. The staff did every thing they could to accomodate my request and easily earned my business. I would highly recommend this team to help you with your new Harley. I am happy to say that I rode home that day on 2013 Ultra CLassic Limited. If I didnt say it that night Thank you for your help.

"Doc was a pleasure to work with for my recent Heritage Softail purchase. He was extremely knowledgable and able to answer all my questions. He was also quite personable, and put absolutely no pressure on me to purchase a motorcycle. Customer service goes a long way with me, and will make or break any potential purchase of mine. Ultimately Doc was the sole reason I chose to purchase from your dealership. After the sale, he took me around the dealership for the poker run and introduced me to the employees of the different departments, all of whom were a pleasure to interact with. The outstanding level of customer service and relations shown by your dealership was by far the best of any vehicle dealership I have ever interacted with, and without a doubt, well beyond anything I ever expected. I will definitely continue to do business with your dealership."

"Christian, I received your thoughtful card yesterday and want to thank you for the exceptional follow-up to the sale. Very much appreciated. It is also great to see that Rommels management team supports your efforts by standing behind the dealerships commitment to treating its customers with high regard. Obviously, this is not just a platitude at Rommel but a practice that is backed by its actions. Nice! I have been thoroughly enjoying my 2013 CVO UCEG (who wouldnt?) and have already worked with your Parts & Service departments to put some additional goodies on it! Both have done a great job for me as they always have in the past with my previous bike. Wishing you and the entire Rommel organization a great Holiday Season and a terrific New Year! Best Regards, Art "

I am just amazed at the experience I had at Rommels Harley Davidson (Smyrna). From Doc the salesman to Scotty the manager and Michelle the finance expert. The staff did every thing they could to accomodate my request and easily earned my business. I would highly recommend this team to help you with your new Harley. I am happy to say that I rode home that day on 2013 Ultra CLassic Limited. If I didnt say it that night Thank you for your help.

"Doc was a pleasure to work with for my recent Heritage Softail purchase. He was extremely knowledgable and able to answer all my questions. He was also quite personable, and put absolutely no pressure on me to purchase a motorcycle. Customer service goes a long way with me, and will make or break any potential purchase of mine. Ultimately Doc was the sole reason I chose to purchase from your dealership. After the sale, he took me around the dealership for the poker run and introduced me to the employees of the different departments, all of whom were a pleasure to interact with. The outstanding level of customer service and relations shown by your dealership was by far the best of any vehicle dealership I have ever interacted with, and without a doubt, well beyond anything I ever expected. I will definitely continue to do business with your dealership."

"Christian, I received your thoughtful card yesterday and want to thank you for the exceptional follow-up to the sale. Very much appreciated. It is also great to see that Rommels management team supports your efforts by standing behind the dealerships commitment to treating its customers with high regard. Obviously, this is not just a platitude at Rommel but a practice that is backed by its actions. Nice! I have been thoroughly enjoying my 2013 CVO UCEG (who wouldnt?) and have already worked with your Parts & Service departments to put some additional goodies on it! Both have done a great job for me as they always have in the past with my previous bike. Wishing you and the entire Rommel organization a great Holiday Season and a terrific New Year! Best Regards, Art "

I Bought a 2009 Fat Bob from Doc and I had a excellent experience from start to finish. They did everything possible to make sure I was completely satisfied.Glad to be part of the Rommel H.D Family.

great job guys.thanks for every thing.if you buy a bike doc is your man.thanks doc.

Everyone was GREAT! Bike is wonderful!

"Hello Christian, Thanks for the call and the email today. To say that I am pleased with the bike is an understatement. While I enjoyed the FLHX, the Road King Classic, at least for me, is an amazing machine. I feel much more comfortable on the bike. For lack of a more eloquent way to describe it, the Classic fits me. She is The Bike. The reach of the bars, angle of the seat, and seat height are spot on and makes the ride so much better. I'm kind of kicking myself for not buying another Classic when I bought the FLHX, but, that is the way things go sometimes. Even though I am still breaking in the motor and haven't really gotten on the throttle, I can tell that she just wants to go. 103 cubic inches is nice to have at the ready. The color? Sweet. I've had 4 or 5 people roll down their windows at stoplights asking me what kind of bike it is, where did I get it, what is the name of the color, etc. I had no real intention of buying a bike when I walked in, but you took the time and laid everything out on the table with no high pressure sales tactics. I greatly appreciate that. You and Debbie also stayed an hour after closing time and didn't try to rush me out. That says a lot. Whenever I get the chance, I will try and steer people to come see you. Now comes the hard part, what mufflers to get? Hmmm..... Again, thank you. The bike rocks. Very happy is putting it mildly. I call her Ophelia."

Doc did an awesome job selling me my first new Harley Davidson Forty Eight. A true professional that took care of me throughout the whole process. He followed up with me to ensure I was happy with my whole experience. The whole Rommel staff was great and friendly. I look forward to their help in customizing my bike & other purchases.

"Doc was excellent to deal with, he had just the amount of pressure to keep me interested but not drive me away. He was always in touch with the entire purchase process and kept me informed. I would refer anyone to him for their next HD purchase"

I HAVE TO SAY IT WAS ONE OF THE BEST SALES EXPERIENCES i HAVE HAD. TRIGGER WAS GREAT TO DEAL WITH DANIELLE WAS GREAT SHE HANDLED EVERYTHING iI WAS GREAT HOW THEY HANDLED THE LATE SALE. I REALLY ENJOYED THE TIME SPENT NEGOTIATING WITH THEM ON THE PRICE. IT WAS GREAT TO FIND A PLACE THAT PUTS THAT MUCH EFFORT INTO GETTING THE DEAL DONE AND GETTING ME THE PRICE I WANTED. oH AND THE FIRST SALES GUY ( I MISSED HIS NAME) WAS COOL AS HELL WHEN I TOLD HIM I HAD TALKED TO TRIGGER MONTHS AGO AND TOLD HIM I WOULD BE BACK. EVEN THOUGH I THINK HE THOUGHT I WAS FULL OF IT THEN. TRIGGER WAS GREAT TO TALK TO AND HE WAS ON THE LEVEL WITH YOU WHEN YOU HAD A QUESTION .THANKS YOU ALL FOR A GREAT EXPERIENCE AND I WILL BE SURE TO LET EVERYBODY KNOW HOW I WAS TREATED. I WOULD BUY ANOTHER ONE THERE IN A HEARTBEAT. RIDE ON CHRIS

"i got a 2012 harley in october and i just got another from here saturday the 14th of jan,the reason i live in laurel,de and buy harleys in annapolis is ,jack marvel,bill marshell and all the great people there,this place is the best dealership anywere,you will feel that you are the owner when you walk in the door.you all are great people and great TRUE friends,you got me for life,,,and i will tell all on the shore were to go. i can never thank you enough"

"This place was great, and the people all made us feel like they knew us for years. Jack and Roadie are the best people you could ever want, they are great at what they do. What a place. It is a great family place. I love this place and all the people. There can't be a better dealer anywhere, there is no way. This place has the best people, service, clothing, everything! I can't say enough. Jack and Roadie are 100% Harley, I have new real friends. "

what a great place filled with down home people and everyone is just like you known them all your life i will always remember how great jack and rodie treated my wife and i getting us a 2012 harley anyone that wants a new bike or just a place to go one day with faimly this is the place. THESE PEOPLE ARE TRUE FRIENDS FOR LIFE.

" I just wanted to comment on the great service I received at Mikes Famous in Smyrna. I brought my 2009 FLHX in for collision work on August 25th. The damage estimate was just shy of $9,000.00 work order 111819. My service contact Was Mac from the time I got there to the time I picked it up Oct 4th, I felt like my business mattered to Mike's and the service department delivered on their promises. The second thing I must say KUDOS to whoever your detail person is, my bike never looked so good the cleanliness and attention to detail was beyond my expectations. Hats off and a job well done to every one I dealt with Mac, Adam, and Chris from Parts. also to Ashley for seeing to it that I got my rewards points. Great Job and a lasting impression on me.. Color me a Happy Customer Tom Trader 55 Sioux Drive Millsboro, De. 19966 ph. 302-947-0218 e-mail: ttrader@verizon.net"

"Can't say enough about you entire dealership! From sales, service and buying a T-shirt, Top Shelf! Salesman Christian Massen and Finance guy Walt Sellers could'nt have been more helpful and knowledgeable. A month after I bought my '09 Sportster 1200 Low, I discoverd the front brake pads were quite worn, I called Christian who put me through to Doug in your Service Dept. who told me to bring my bike in immediately if I could. After a nice 40 minute ride from Middletown to Mike's Famous, my bike was brought in the shop within 10 mins. and mechanic Jeff installed new brake pads in 10 minutes! All this and NO CHARGE, to boot! 'Nuff said! Will recommend your establishment to any and all folks who desire a top notch buying experience and un-surpassed service after the sale. Best Regards to All, Roger Jeandell"

"Just wanted to once again thank Christian Maassen and Mikes Famous Harley Davidson. I once again received great service while in recently to purchase my new 2011 Fatboy. I had purchased from Christian a year ago after taking the Rider's Edge class and my experience this time was just as pleasant as the last purchase. My return to Mikes to purchase was due to Christian's efforts over the past year. Anytime I am in Mikes and he is there he would always make time to recognize the family and I while in the store. He was always willing to answer questions and help me with the decision on my purchase. Once again, Thanks. Paul Kanich"

"I'm a rookie rider and loving it! Took the riders edge course, learned how to drive safely and have fun. Purchased a 2011 Softail Heritage Classic and was able to negotiate what I thought was a great deal. Management Team, Sales, Parts and Service were all a real pleasure to work with. As I've never driven or owned a bike before I had a lot of questions; the team at Mike's were very informative and made sure I was getting a bike that would fit me and my riding goals. To those thinking about getting their first bike - take the course and get at Harley...there's nothing like it!"

Went in just to look and drove home a new 2010 Super Glide Custom. This was my first Harley purchase. Everybody there is great. Thanks Jack. Love my bike.

"mac and the service team went above and beyond,feels the way harley dealers used too. thanks"

"Purchased new 2010 Road King Standard back in July, WOW what a bike. The sales Team was great to work with , No Presure. Greg made sure all went well. And a fair value for my trade. TK did a great job with the financing and paper work, no issues. The Service team is in a class all by their self, Adam, MAC, Joe and Tech Dave are alway willing to help with questions and offer rock solid solutions. Matt, Virgil,Ski and Joe in parts are first class folks. When I needed to change my handle bars and lower the bike because of my short build, these guy's stepped up and made sure I bought what I needed. And made sure the bike fit me. These guys know their parts. Naturally the Service team did a first class job installing the handle bars. And Joe, Great kid, alway willing to help, with anything and extremly knowedgable. The whole team at Smyrna made the purchase, customizing and service a GREAT experience, just great people. I recomend the shop to all my friends. NICE JOB Thank you all James"

"I'm a rookie rider and loving it! Took the riders edge course, learned how to drive safely and have fun. Purchased a 2011 Softail Heritage Classic and was able to negotiate what I thought was a great deal. Management Team, Sales, Parts and Service were all a real pleasure to work with. As I've never driven or owned a bike before I had a lot of questions; the team at Mike's were very informative and made sure I was getting a bike that would fit me and my riding goals. To those thinking about getting their first bike - take the course and get at Harley...there's nothing like it!"

Went in just to look and drove home a new 2010 Super Glide Custom. This was my first Harley purchase. Everybody there is great. Thanks Jack. Love my bike.

"mac and the service team went above and beyond,feels the way harley dealers used too. thanks"

"Purchased new 2010 Road King Standard back in July, WOW what a bike. The sales Team was great to work with , No Presure. Greg made sure all went well. And a fair value for my trade. TK did a great job with the financing and paper work, no issues. The Service team is in a class all by their self, Adam, MAC, Joe and Tech Dave are alway willing to help with questions and offer rock solid solutions. Matt, Virgil,Ski and Joe in parts are first class folks. When I needed to change my handle bars and lower the bike because of my short build, these guy's stepped up and made sure I bought what I needed. And made sure the bike fit me. These guys know their parts. Naturally the Service team did a first class job installing the handle bars. And Joe, Great kid, alway willing to help, with anything and extremly knowedgable. The whole team at Smyrna made the purchase, customizing and service a GREAT experience, just great people. I recomend the shop to all my friends. NICE JOB Thank you all James"

"What can I say, from the minute we walked in to the Smyrna location to look, we were impressed with the staff. Jack made us feel welcome, and was a great help providing us with the information we needed to make our purchase, next we sat with T.K. to sign our paperwork and purchase the insurance, then to accessories where they were more than helpful. One month into having the bike it developed a short in the wiring, but the service department was super in finding the problem, and making the repairs. I could not be happier in making the choice of purchasing our bike from Mikes, I tell all my friends, and will most defiantly be a customer for life. "

On Monday I brought my road king in for service and a few other thins. I thought my bike be they for a couple of days to my surprise they call me that night to tell me my bike was done. THAT IS EXCELLENT CUSTOMER SERVICE.

Mike's Harley has been a great expierence especially my salesman Tony. This was my first Harley and if I need another bike I'll be back.

Mikes in Smyrna takes care of their customers. I look forward to making friends with these folks in the future. Thanks again. Carey

"For almost 20 years, it has been a dream of mine to own a harley. I had my dream come true on July 3rd when I bought my Sportster 1200. Grant, my salesperson, was more than I could have ever asked for in my experience. He was busy when I returned to make my purchase, but refered me to TK who was beyond exceptional as well. Everyone seems to go above their requirement as an employee to make everyone feel as they are part of the family. Job well done! I am now hooked."

"I would like to thank Adam Leiter, Service Manager for Smyrna. My bike had several issues and Adam test drove every time I brought the bike in to see what was going and explained what was wrong and how they were going to repair it. He even called Harley warranty service to help pay for the labor even though the bike was recently out of warranty. Adam was very knowledgeable about the problem. Now the bike is running perrrrrfect. Thanks Adam you've got a customer for life. "

"I would like to thank Adam Leiter, service manager for Smyrna HD. My bike had several issues and Adam test drove every time I brought the bike in to see what was going and explained what was wrong and how they were going to repair it. He even called Harley warranty service to help pay for the labor even though the bike was recently out of warranty. Adam was very knowledgeable about the problem. Now the bike is running perrrrrfect. Thanks Adam youve got a customer for life."

"We came to the FXRG seminar today. Alexandra gave a great presentation. She was very knowledgable about all the FXRG products, & it was fun. Thanks Alexandra! "

"I have to be honest, I was very skeptical about purchasing my first Harley from a dealer. Given it was a used bike I was really nervous. Boy was I wrong! It started with a no pressure sales rep, Amy who seemed to get exactly what I was looking for in a first Harley to invest in, to Vern who took great care to allow me all the time I wanted to look over the bike and fully test it out, to the quick Service Department to make the bike ready for me, I could not say enough good about all of you. You guys took the time to explain to me things I didn't know, and worked with me on the things that I did know and needed to happen. Rest assured for my next purchase I will not hesitate to stop by. Thanks for the help and the great buy!"

I was very satisfied with my purchase and salesman. Thanks for your professional service.

"I recently had my factory seat changed up on my lowrider, put the brown stressed leather and pillion on, for some reason the taillight was loose and when leaving one screw fell out and light was hanging when I got home, Im a 66 disabled Vietnam vet, I get pissed easy anyhow, But when you call the shop and tell them what happened and the shop forman MACK, gets into his truck and rather than go home on a Friday travels to my house with the needed screw to install it himself, THATS GOOD SERVICE, Thank you .,,..see you when I need tires.,,"

"Grant Moore, a salesman in the Smyrna location, was a great to deal. Grant understood my hesitation of buying another. Grant was never pushy and let me proceed at my own pace. I wish other salesmen were like him. Grant took the time to call me when he did not hear from me for a few weeks to see if I had purchased a bike and to keep me posted on the new bikes they had received. When I did find the bike I was extremely interested in, Grant took the time to explain the bike to me in detail before I drove to see it. Thank you, Grant for your patience and for helping me find the bike that I love to ride. "

this is my 2nd bike that I have bought from Rommel in Smyrna. I must say that BRYON done everything that a salesman could do to get me on the bike. TOP OF THE LINE SERVICE. all the staff that worked with me have earned my respect. I would say they went above and beyond to make me happy. thanks

"My wife & i walked into rommel smyrna to look around, and I fell in love, this time it was a ULTRA CLASSIC, she was everything I was looking for and I had to have her. At ROMMEL SMYRNA BRYAN McDERMOTT IS THE MATCH MAKER. Bryan went out of his way to made my dream come true..First he made me feel like a friend, took me around the showroom to see all they had, to make sure the ULTRA CLASSIC was what I really wanted, then he along with DOC made it happend. Anyone looking for a new or used harley do yourself a faver see BRYAN McDERMOTT HE IS THE MATCHMAKER."

sales dept and Harley motor co tested my 30 year loyalty thanks to Mack and Erik in the service dept at Smyrna location their knowledge help and concern made the difference when others failed they came thru thanks again!